Training
Technical Management
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- Technical Leadership
- ITIL: The Service Desk and Incident Management
- ITIL: Configuration and Release Management
- ITIL: Service Level and Capacity Management
- ITIL: Problem and Change Management
- ITIL: Continuity and Availability Management
- ITIL V3 - ITIL and the Service Lifecycle
- ITIL V3 - Service Strategy Fundamentals
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- Technical Management
- ITIL V3 - Service Strategy Processes
- ITIL V3 - Service Design Fundamentals
- ITIL V3 - Service Design Processes
- ITIL V3 - Service Transition Processes and Principles
- ITIL V3 - Service Operation Principles and Functions
- ITIL V3 - Service Operation Processes
- ITIL V3 - Continual Service Improvement Fundamentals
Project Management and Process Reengineering
.Net Architecture and Systems Analysis
Programming
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- FORTRAN IV
- BASIC
Databases
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- An Introduction to Database Systems
- Fundamentals of Database Design
- PL/SQL: Procedures and Functions
- Managing Dependencies [Oracle]
- PL/SQL Triggers
- Manipulating Large Objects in PL/SQL
- Oracle 8i DBA: SQL and PL/SQL
- Introduction to Oracle and SQL in Oracle 9i
- SQL Functions in Oracle 9i
- Subqueries, Reporting, and User-Access Control in Oracle 9i
- Defining and Manipulating Data in Oracle 9i
- Subqueries and Hierarchical Queries in Oracle Database 10g
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- Oracle-Supplied Packages and DBMS_SCHEDULER
- Oracle Database 11g: Subqueries, Set Operators, and Data Manipulation
- Oracle Database 11g: Controlling User Access and Managing Schema Objects
- Oracle Database 11g: Data Dictionary Views and Large Data Setss
- Oracle Database 11g: Managing Data in Different Time Zones
- Oracle Database 11g: Using Subqueries and Regular Expressions
- Compuware File-Aid/CS
- SQL Server 2008 Installation
- SQL Server 2008 Instance and Database Configuration
- SQL Server 2008 Database Management
- SQL Server 2008 Data Management
- SQL Server 2008 Backups, Restores, and Database Snapshots
Networking and Internetworks
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- Networking Essentials
- Networking Fundamentals
- Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0
- Internetwork Security
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- Microsoft Networking Essentials
- Introduction to Internetworking
- Internetworking Architecture and Servers
Internet
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- Internet Fundamentals
- Advanced Internet Concepts
- Implementing and Supporting Microsoft Internet Information Server 4.0
Web Site Development
Software Quality Assurance and Testing
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- Quality Assurance: QA Basics Assessment
- Segue Quality Works (now a Borland product)
- AutoTester
- Making Sense of Software Testing
Server Operating Systems
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- Supporting Windows NT 3.51
- Implementing and Supporting Windows NT Server 4.0
- Managing Netware 3.x
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- Advanced Management of Windows NT 3.51
- Implementing and Supporting Windows NT Server 4.0 in the Enterprise
- Advanced Management of Netware 3.x
Workstation Operating Systems
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- Introducing Windows XP
- Supporting Windows 95
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- Implementing and Supporting Windows NT Workstation 4.0
Applications Software
Business
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- Introduction to Accounting
- Principles of Financial Management
- The Individual's Role in a Team
- Negotiate to Win
- Everyday Business Etiquette
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- Introduction to Economics
- Self Management
- Managing Change
- Navigating Change
- Embracing Inclusion